Measuring the User Experience on a Large Scale: User-Centered Metrics for Web Applications by Kerry Rodden, Hilary Hutchinson, and Xin Fu Rodden, Hutchinson and Fu describe a framework for measuring the user experience of web apps through mining server logs. Since they are based at Google one assumes that the framework that they are describing has been battle tested. They focus on metrics that measure user centric aspects of the online experience, in contrast to business centric (such as PULSE metrics: Page-views, Uptime, Latency, Seven day actives, Earnings). ... (more)